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Customer service phone numbers

Aug
16

Upset with a specific company customer support? Looking minutes on a utility bill to find a customer support phone number? Here is something to help you. What are the best support departments of Fortune 500 companies ? How can you reach them ? This American retailing company was founded in 1883 in Ohio and is the second largest U.S. general retailer based on revenue. A Fortune 100 company, Kroger has over 2,424 stores around the world and maintains its markets in 31 states. Its employees are represented by bargaining agreements and are known to deliver excellent services to their customers. Currently, it holds a 34.8% excellent customer service rating. A major airline based in the United States, Southwest Airlines is recognized as the largest low-cost carrier in the world. It is headquartered in Dallas, Texas and has over 46,000 employees as of August 2012. This airline company was established in 1967 but only adopted its current name in 1971. It has scheduled flights in over 89 destinations in the United States and one in Puerto Rico. Currently, it holds a 34.8% excellent customer service rating.

Number two on ACSI’s list, grocery chain Trader Joe’s ranks high for customer satisfaction, partly because their checkout lines move swiftly and efficiently. The grocery store business is a tough one to be in, and keeping customers happy is paramount. According to Forbes, Trader Joe’s private label products, and fresh, organic produce, are significant factors in bringing people into the store and its customer service is what keeps them coming back. Don’t miss these company names you might be mispronouncing. The meal-kit business can be even more challenging than other food-based businesses. Take the case of Sun Basket, a lesser-known, organic alternative to the meal kit giants who have become household names. Sun Basket is carving out a customer-friendly niche for itself by catering to the needs of health-conscious consumers who follow hard-to-shop-for eating plans that feature protein customization, such as Paleo, pescatarian, and Lean and Clean.

Customer service has an impact on both existing customers and potential customers. A recent survey found that 68% of consumers would react by telling family and friends about a bad experience by posting it on a social network. And as each Facebook profile has an average of 155 friends, the reach of this experience can quickly reach thousands. However, there is great value in ensuring you deliver a positive customer service. A RightNow Technologies Customer Experience Report found that 86% of U.S. adults are willing to pay more for a better customer experience and 73% of U.S. adults said a friendly customer service made them fall in love with a brand. Not only will brands get happy, loyal customers but will see increased business.

Best in class customer service companies let customers know that a support request has been received and is being handled. So when a customer contacts your company, whether through a web form or an email, make sure that an automated reply is sent to the customer to acknowledge the receipt of the email. Our study found that 90% of companies do not use auto-responders or acknowledge that an email has been received. Ten percent of customers cite “waiting too long for a response” as one of the biggest frustrations when it comes to customer service. So don’t make your customers wait! Set up an auto-responder in your customer service solution or email client, and in the acknowledgment, use an email template that includes customer support working hours, a unique ID for tracking the request and supporting links to a self-service knowledge base or online FAQs.

Searching for a customer service contact phone number? This website is specialzed on providing lightning fast access to info about any big firm client support section, with a lot of extra information, like phone contacts, email, live chat addresses and so on. See extra details on Customer service phone number.

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